Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund 

Return Policy FAQ

Q: What is your return window?
A: We accept returns within 30 days of delivery.

Q: Who pays for return shipping?
A: Customers are responsible for paying their own return shipping costs.

Q: Is there a restocking fee?
A: No, we do not charge any restocking fees.

Q: Can I return final sale items?
A: Final sale items cannot be returned unless they are damaged or defective.

Q: Are there any collection-specific return rules?
A: Yes, products in our Final Sale collection are not eligible for return unless damaged or defective.

Q: Where can I see the full return policy?
A: Please visit our detailed Return Policy page: return policy URL https://shopify.com/76716146942/account

To start a return, you can contact us at houseofgodditraore@gmail.com. Please note that returns will need to be sent to the following address: 255 Orchard St New Haven CT 06511 Eligibility for Immediate Refund

To qualify for an immediate refund, your returned item must be in its original condition, unused, unwashed, and with all tags and packaging intact. Once we receive and inspect the item, and if everything is in order, your refund will be processed immediately and credited back to your original payment method.

Please ensure your return is postmarked and shipped within 30 days of the receipt date. We recommend using a trackable shipping service to confirm timely delivery.

Your satisfaction is our priority, and we strive to process refunds promptly once the item is verified.

Once notified, we will prioritize your case and arrange for an expedited replacement or refund, with options for overnight shipping if necessary. Your happiness is our priority, and we appreciate your trust in us.



To start a return, you can contact us at houseofgodditraore@gmail.com. Please note that returns will need to be sent to the following address: 255 Orchard St New Haven CT 06511 

Return & Refund Policy

If you wish to request a return or view your order details, please visit your account page: https://shopify.com/76716146942/account. Simply log in to access your orders and initiate a return. We’re here to assist you with any questions or concerns.



We accept all returns, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damaged or Incorrect Items returns Acceptance 

Please inspect your order upon receipt and contact us immediately if you notice any damage, defect, or if you received the wrong item. We are committed to ensuring your satisfaction and will promptly address any issues.

Once notified, we will prioritize your case and arrange for an expedited replacement or refund, with options for overnight shipping if necessary. Your happiness is our priority, and we appreciate your trust 

Return Policy and Eligibility

We accept returns on all fashion and clothing items within 30 days of receipt. To be eligible for a return, the item must be in its original condition, unused, unwashed, with all tags and packaging intact. Please ensure the item is securely packed and shipped within this timeframe.

Once we receive and inspect the returned item, and if everything is in order, your refund will be processed immediately and credited back to your original payment method. You will receive your funds promptly.Please use a trackable shipping method to confirm your return has been shipped on time.Your satisfaction is our priority, and we aim to process all refunds quickly once the item 

If you have any questions about your return or need assistance, please contact us. houseofgodditraore@gmail.com

 

GODDI Return, Refund, and Policy FAQ

Q1: How long does a customer have to return an item?
A: Customers have 30 days from the date of delivery to request a return. We understand delays due to busy schedules, postal disruptions, or ongoing shipping issues can affect timing. Therefore, we have extended our return window to ensure you have ample time.

 

Q2: What conditions can items be returned in?
A: All returns are accepted if the item is in its original condition, unused, unworn, and with all tags and packaging intact. Items must be returned in the original packaging. We do not accept returns for items that have been personalized, worn, or damaged by misuse.

Q3: Will a refund be issued, and if so, how much?
A: Refunds are issued only if the product is defective, damaged, or incorrect. The refund will be for the full purchase price minus any applicable shipping or handling fees. Refunds are credited back to the original payment method used during purchase. Once we receive and verify the returned item, your refund will be processed immediately.

Q4: Will the refund be issued as store credit or back to the customer?
A: Refunds will be issued to the original payment method. We do not offer store credit for returns unless the product was defective or damaged.

Q5: How do exchanges work?
A: Since we handle all production and shipping ourselves, exchanges are processed on a case-by-case basis. Customers should contact our customer service within 30 days of delivery. If an exchange is approved due to a defect or error, we will provide instructions for returning the defective item and may offer a replacement or refund. Customers are responsible for the return shipping costs unless the item is defective or incorrect.

Q6: Do you offer refunds and returns on sale items?
A: Sale items are only eligible for refunds or exchanges if they are defective, damaged, or incorrect. Regular return policies apply, but we do not accept returns solely because the item was purchased on sale.

Q7: Who pays for shipping on returns?
A: Customers are responsible for all return shipping costs, unless the product is defective, damaged, or incorrect due to an error on our part. We recommend using a trackable shipping service, as we are not responsible for lost or stolen return packages.

Additional Information:

  • Processing Time: Refunds are processed within 3 to 5 business days after we receive and verify the returned item.
  • Contact for Returns: To initiate a return or if you have questions about your order, please contact us at houseofgodditraore@Gmail.com
  • Our Commitment: We handle all aspects of design, marketing, and order fulfillment ourselves to ensure quality and customer satisfaction. All products are created with care and attention directly by us.


Return Policy and Eligible Items

We accept returns on all fashion and clothing items within 30 days of receipt. Please ensure items are in their original condition and packaging. Once we receive and inspect your return, we will notify you of the approval. If approved, your refund will be processed promptly and credited back to your original payment method.If you have any questions about your return or need assistance, please contact us.  houseofgodditraore@gmail.com


Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
Exchanges are accepted as long as the item is returned in the same condition as when you received it — unused, with tags, and in its original packaging. To process an exchange, you must also provide proof of purchase, such as the receipt or order confirmation. Items that have been worn, used, or damaged will not be eligible for exchange. Once we receive and verify the returned item, we will promptly process your exchange. Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds

Refund Policy

If you are not satisfied with the product, you will be eligible for a refund within 30 days of purchase. Once we receive and inspect your returned item, if everything is in order, we will immediately process your refund. The funds will be credited back to the original payment method you used during purchase without delay. Refunds are issued promptly once your return is approved and verified.

Please note: While we will initiate the refund process promptly, the time it takes for the refund to appear in your account depends on your bank or credit card company. Typically, refunds are posted within 3 to 5 business days, but it may take up to your bank or credit card issuer to process and post the refund to your account.

If more than 3 to 5 business days have passed since your refund was approved and you have not received the funds, please contact your bank or credit card provider for further assistance, as the delay is on their end.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Thank You for Shopping With Us!

Please read our Return and Refund Policy carefully. Your satisfaction is our priority, and we are here to assist you with any concerns.

Return & Refund Policy

  • Final Sale Items:
    All personalized and custom items are final sale and cannot be returned or exchanged.
  • Eligible Returns:
    We accept returns for all reasons, including defective, damaged, incorrect items, or if you are not satisfied with the product or it was not to your liking. To qualify for a return, please contact us within 30 days of receiving your order and provide photos of the issue. Once your request is received and the issue is verified, we will guide you through the return process.
  • Return Process:
    To initiate a return, please contact us at houseofgodditraore@gmail.com with your order details and photos of the problem. Once approved, you will receive instructions for returning the item.
  • Return Shipping:
    Customers are responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item, defective, or damaged). We recommend using a trackable shipping service to ensure your return is received.
  • Refunds:
    Refunds will be processed once the returned item is received and inspected. Refunds are issued to the original payment method used during purchase.
  • Important:
    Please note that we do not accept returns for items that are not defective, damaged, Correct. All sales of personalized and custom items are final.

Questions or Returns?
Please contact us at  houseofgodditraore@gmail.com We are happy to assist you!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at houseofgodditraore@gmail.com. Please note that returns will need to be sent to the following address:  255 Orchard st New Haven CT 06511 in addition if the product is damaged upon receiving, no physical returns are accepted and refunds are handled via digital credit or store credit

 If your return is accepted due to a defect, damage, or error on our part, we will provide you with a pre-paid shipping label to facilitate the return. Please ensure the item is in its original condition, unused, and with all tags attached. Once we receive and verify the returned item, we will process your refund promptly.

You can always contact us for any return question at houseofgodditraore@gmail.com.



European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof 

 

Refund, and Policy FAQ

Q1: How long does a customer have to return an item?
A: Customers have 30 days from the date of delivery to request a return. We understand delays due to busy schedules, postal disruptions, or ongoing shipping issues can affect timing. Therefore, we have extended our return window to ensure you have ample time.

Q2: What conditions can items be returned in?
A: All returns are accepted if the item is in its original condition, unused, unworn, and with all tags and packaging intact. Items must be returned in the original packaging. We do not accept returns for items that have been personalized, worn, or damaged by misuse.

Q3: Will a refund be issued, and if so, how much?
A: Refunds are issued only if the product is defective, damaged, or incorrect. The refund will be for the full purchase price minus any applicable shipping or handling fees. Refunds are credited back to the original payment method used during purchase. Once we receive and verify the returned item, your refund will be processed immediately.

Q4: Will the refund be issued as store credit or back to the customer?
A: Refunds will be issued to the original payment method. We do not offer store credit for returns unless the product was defective or damaged.

Q5: How do exchanges work?
A: Exchanges are accepted as long as the item is in the same condition as when received — unused, with tags, and in its original packaging. Customers must also provide the receipt or proof of purchase. To request an exchange, contact us within 30 days of delivery. If the exchange is approved, we will give instructions for returning the item. Once the returned item is verified, we will process the exchange promptly. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Q6: Do you offer refunds and returns on sale items?
A: Sale items are only eligible for refunds or exchanges if they are defective, damaged, or incorrect. Regular return policies apply, but we do not accept returns solely because the item was purchased on sale.

Q7: Who pays for shipping on returns?
A: Customers are responsible for all return shipping costs, unless the product is defective, damaged, or incorrect due to an error on our part. We recommend using a trackable shipping service, as we are not responsible for lost or stolen return packages.

Additional Information:

  • Processing Time: Refunds are processed within 7-10 business days after we receive and verify the returned item.
  • Contact for Returns: To initiate a return or if you have questions about your order, please contact us at [your contact email].
  • Our Commitment: We handle all aspects of design, marketing, and order fulfillment ourselves to ensure quality and customer satisfaction. All products are created with care and attention directly by us. houseofgodditraore@gmail.com 

    Return & Refund Policy

    If you wish to request a return or view your order details, please visit your account page: https://shopify.com/76716146942/account. Simply log in to access your orders and initiate a return. We’re here to assist you with any questions or concerns.